Comcast Help

E-mail received from Comcast:

Dear Harlow,
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Thank you for contacting Comcast. My name is Ryan. I understand you are interested in changing your amount of service. I would be more than happy to assist you with this matter.We certainly have alternate prices available, to view all our prices and eligibility for promotions, please visit:
https://www.comcast.com/localization/
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If this does not assist you please feel free to contact our 24-7 Live Chat support at:
http://www.comcastsupport.com/chat
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If you have any further questions or concerns please reply to this email. To assure the proper tracking of this issue, we have created the following customer service ticket: 179895994 Please refer to this number should you contact us regarding this same issue.
Thank you for choosing Comcast Harlow. We appreciate your business.
Sincerely, RyanComcast Customer Care Specialist

Original Message Follows:
The following information was submitted from the Comcast Web site:
Name: Harlow ######
Problem: Billing/General InquiryAddress: ####
Home Phone: ##########
Email: hstaley@aol.com
Comments:
Account No. ####
I'm looking at a bill for $75.10. I'm also looking at an AT&T ad for $49/mo. Why shouldn't I take it?

Does anyone think he answered my question? The only amount of service that I am contemplating changing is canceling it. Suppose he would be happy to assist me with that?