Allstate's Menu System

I didn't want to buy or change coverage.  I didn't want to make a payment.  I didn't want to file a claim.  I didn't want to locate an agent.  I didn't want to know about my account.  There was no choice for "Other" or "None of the above."  I forget how but I finally reached a person who knew the difference between a Policy enewal Declarations and a Policy Form the latter of which I wanted mailed to me.  I hope I receive one and not another copy of the former.  At the end a survey came up asking two questions:  What I thought of their system (not much) and whether my problem was solved (remains to be seen, but that wasn't one of the choices).